Train Your Users
on Dynamics 365
Finance
- Improve financial accuracy
- Ensure regulatory compliance
- Optimize cash flow
Training on Core Financials
A strong understanding of core financials in Dynamics 365 Finance is crucial for maintaining accuracy, compliance, and strategic decision-making. Without proper training, misconfigurations and knowledge gaps can lead to reporting errors, regulatory risks, and inefficiencies that impact the organization’s financial health.
Learners
The finance team operates primarily from the office and is relatively smaller compared to other departments.
- Chief Financial Officer
- Corporate Controller
- Accounting Managers
- Accountants
- Cost Analysts
Topics
Training topics in this area are advanced and require a solid understanding of financial principles.
- Organization Management
- Chart of Accounts
- Financial Postings
- Journal Structures
- Intercompany Trading
- Currency Exchange Evaluation
- Financial Closing
- Product Costing
Customizations
Core financials is rarely customized, as Dynamics 365 offers extensive functionality and flexible configuration options. Additionally, since this area is the foundational framework, most customers and partners avoid making customizations.
Challenges
There are few challenges in this area.
Dynamics 365 introduces advanced concepts, such as financial dimensions, that are often absent in legacy systems.
Since this serves as a foundational layer, design decisions—such as the structure of the chart of accounts—can have significant long-term consequences.
Training Approach
Here are a few suggestions for training these learners.
Begin training as early as possible to help learners grasp advanced concepts using the training platform.
Since these learners tend to have demanding schedules, provide ample time and flexibility to practice new functionality—especially given the serious consequences of incorrect decisions.
Since these functions are rarely customized and the learner group is relatively small, rely on documentation to address unique processes.
Training on Accounts Payable
A well-managed Accounts Payable (AP) process ensures timely payments, accurate records, and strong vendor relationships in Dynamics 365 Finance. Proper training helps teams process invoices efficiently, avoid errors, and stay compliant with financial regulations.
Learners
The AP team deals with a continuous flow of invoices and payments, requiring efficiency in processing and exception handling.
- Accounts Payable Managers
- Accounts Payable Clerks
Topics
In this area, training topics are operational, focusing on efficiency and compliance in high-volume transactions.
- Vendor Management
- Vendor Invoices
- Vendor Payments
- 1099 Handling
Customizations
Companies have greater control over their internal functions and can also dictate their internal processes to vendors. Since accounts payable fall into both categories, it is rarely customized. Microsoft Dynamics 365 offers robust functionality and configuration options in this area as well.
Challenges
This area presents a few challenges.
Configuring invoice matching (2-way, 3-way), approvals, and payment workflows to align with business processes can be complex, requiring careful setup to ensure compliance and efficiency.
Shifting from manual processes to Dynamics 365 or an AP automation add-on introduces significant change, requiring teams to adapt to new workflows, automation rules, and system-driven decision-making.
Training Approach
Here is how to effectively train these learners.
Since AP relies on core financial concepts, learners can use an online training platform to build their foundation before mastering AP-specific functions.
To adapt to new workflows and system-driven processes in Dynamics 365 and third-party solutions, early training and hands-on practice are crucial.
If third-party ISV solutions are implemented, custom training courses can be developed to ensure users understand unique configurations and processes.
Training on Accounts Receivable
Managing Accounts Receivable (AR) effectively is crucial for keeping cash flow steady, reducing overdue payments, and maintaining good customer relationships in Dynamics 365 Finance. With the right training, teams can confidently handle invoices, payments, credit limits, and collections while avoiding errors and staying compliant.
Learners
The AR team manages a steady flow of invoices, payments, and collections, requiring strong attention to detail, customer communication skills, and effective dispute resolution.
- Accounts Receivable Managers
- Accounts Receivable Clerks
- Credit Managers
- Collection Managers
- Collection Coordinators
Topics
Training in this area is operational, emphasizing customer transaction management, credit risk, and collections to maintain cash flow efficiency and compliance.
- Customer Management
- Customer Invoices
- Customer Payments
- Customer Credit
- Customer Collections
- Sales Tax
Customizations
Companies set up a standard accounts receivable process and adjust it as needed for different customers using configuration options in Microsoft Dynamics 365. This allows them to manage multiple processes without requiring customization.
Challenges
This area comes with a few challenges.
Dynamics 365 introduces automated credit and collections workflows, such as credit limits, risk scoring, and dunning letters, requiring teams to adapt to new processes not typically available in legacy systems.
Implementing sales tax in D365 often requires third-party add-ons, adding complexity to configuration and compliance with varying tax regulations across jurisdictions.
Training Approach
Here’s how to prepare these learners for success.
Like AP, AR relies on foundational financial concepts, so an online training platform is a great way to help learners build a solid understanding before diving into AR-specific processes.
Sales tax setup and testing can be time-consuming, so early training and extensive testing are essential to ensure compliance and avoid errors in invoicing and reporting.
AR processes vary based on customer needs, with differences in invoicing, payment processing, and credit management across channels and customer groups. Training should clearly communicate these variations to help learners navigate customer-specific workflows effectively.
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