Capture Your Edge
with Dynamics 365 custom training

Dynamics 365 Custom Courses

Neglecting What Matters

The essence of your business lies in its distinct processes. To maintain your competitive edge, your entire organization must be trained and aligned to execute these processes effectively, ensuring consistent success. 

Overlooked Value

Unique processes give companies their competitive edge, yet they often go unaddressed in training. Neglecting these critical areas leaves users unprepared, jeopardizing efficiency and eroding the unique advantages that set your business apart.

Wasted Effort

Creating standard training materials from scratch diverts time and energy from what matters most. Instead of duplicating existing resources, prioritize crafting content that highlights your organization’s unique processes and needs.

Misplaced Energy

Not every custom process demands the same effort. Using one-size-fits-all methods drains valuable resources, neglecting the unique needs of key processes and leaving users unprepared for critical tasks.

Unnecessary Friction

Switching between platforms for standard and custom training disrupts focus and causes confusion. This fragmentation lowers retention and engagement, leaving learners struggling to effectively absorb essential knowledge.

"Not everything we are going to do is out of the box. And especially when we get to end user training, there are certain processes that are going to be customized."
Stephanie Lavinskas Headshot
Stephanie Lavinskas
Director of Organizational Change Management, The Heico Companies

Maximize Impact with Custom Training

Harness your uniqueness by partnering with certified trainers. Identify, validate, develop, and deliver tailored content to align users and secure your competitive advantage—all with the confidence of predictable pricing.

Development

Collaborate with experts to identify and validate your custom training needs. Depending on effort and availability, develop materials internally or partner with trainers to create tailored content.

Delivery

Provide both custom and standard training seamlessly through a unified platform. Reduce disruptions, ensure consistency, and enhance user alignment to improve knowledge retention and engagement.

Pricing

Manage costs effectively with predictable per-course pricing for custom development. Scale training to fit your goals and budget with cost-efficient pricing that works for you.

"So eventually we are going to be creating our own customized trainings within Item by Item's platform in addition to utilizing the out of the box trainings and learning paths that are provided."
Renee LaCour Headshot
Renee LaCour
Associate Director of Process Improvement, Reily Foods Company

Develop Custom Training the Right Way

Developing impactful custom training begins with thoughtful planning. Whether you choose to develop it yourself or seek expert assistance, success is easier with a trusted partner by your side.

Plan Smart Before You Start

Before rushing into developing custom courses, carefully consider the process and the learner base. For custom processes used by a small group of skilled individuals, task guides or documentation may be sufficient. For larger audiences, custom videos offer a scalable and effective solution.


You have the flexibility to create your own custom training content and seamlessly incorporate it into the learning platform. However, many organizations find themselves pressed for time during deployment and need high-quality training content delivered quickly. In such cases, partnering with our certified trainers ensures expert support and timely results.

7 Steps to Develop Custom Training

Custom training development is a collaborative process. This approach ensures that the training content aligns with your organization’s unique needs, involves input from key stakeholders, and prioritizes user engagement and knowledge retention.

Item by Item Favicon

1. Identify the course list along with reference materials and assessment questions

Item by Item Favicon

2. Conduct recording sessions to discuss, perform, and record each topic

Item by Item Favicon

3. Develop the initial version of each custom micro course.

4. Review, provide feedback, and approve each custom micro course

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5. Define the learning path, assessments, and reference materials

Item by Item Favicon

6. Create the learning path in the platform, incorporating micro courses, assessments, and reference materials

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7. Review, provide feedback, and approve the complete custom training

"When we got those final videos back to us, the feedback from our team has been overwhelmingly positive."
Eric Riley Headshot
Eric Riley
Training Manager, Friedman's Home Improvement

Deliver Custom Training Seamlessly

Deliver custom training content alongside standard Dynamics 365 training through a unified learning platform. Align processes, drive user adoption, and enhance knowledge retention with tailored, frictionless learning experiences.

Scale Delivery with Unified Training

Deploy and monitor custom training effortlessly using our training platform that keeps users engaged and aligned with your organization’s goals. Real-time tracking ensures employees stay on course and reinforces critical processes essential to your competitive edge.


Embed custom videos, task guides, and documents directly into role-specific learning paths. By centralizing all content in one platform, you eliminate distractions, streamline the experience, and help learners stay focused on what truly matters.

Tailor Your Learning Paths

Dynamics 365 Standard Training Video
Dynamics 365 Standard Training Video
Dynamics 365 Standard Training Video

Streamline your training by removing irrelevant content. Tailored learning paths save time and focus learners’ attention on what matters most to their roles.

Dynamics 365 Standard Training Video
Dynamics 365 Custom Training Video
Dynamics 365 Standard Training Video

Embed your custom content directly into existing learning paths. This integration ensures that your organization’s critical processes are a core part of the training experience.

Dynamics 365 Standard Training Video
Dynamics 365 Custom Training Video
Dynamics 365 Standard Training Video

Reorganize existing micro courses or create entirely new learning paths to fit your unique requirements. A customized learning journey keeps learners aligned with organizational goals.

"And then we could have had everything in one platform instead of having two step approach we had, which was standard first, customized after."
Agnes Simay Headshot
Agnes Simay
Head of Customer Service Europe, On Running

Lower Costs with Predictable Pricing

Keep custom training development budget-friendly with clear, per-course pricing. Avoid hidden fees and focus your resources on delivering impactful, custom training that enhances user alignment and retention.

Custom Course

Development

$1,000

per micro course

  • Training Guidance

    Access planning and advisory services for custom training at no extra cost.

  • Course Development

    Enjoy simple, transparent, and predictable costs for custom course development.

  • Course Ownership

    Retain full ownership of your custom courses, ensuring they remain accessible only to you.

  • Learning Path Adjustments

    Create and modify learning paths at no additional charge, included with your training platform subscription.

  • Course Delivery

    Embed custom courses into learning paths at no cost with an active training platform subscription.

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