Tailor your approach
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Dynamics 365 Hybrid Training

Lost Potential from Ineffective Methods

Misguided training strategies can undermine your Dynamics 365 implementation. Without a clear plan, flexible delivery methods, and progressive learning paths, your users may face unnecessary obstacles, wasted resources, and reduced engagement. Ensuring tailored training at the right time and in the right way is critical to achieving your goals.

Lack of Direction

Without a plan, training becomes chaotic and inconsistent. This lack of structure wastes resources and undermines knowledge retention, leaving users underprepared for critical tasks.

One Size Fits All

Relying on a single training method -whether online, on-site, instructor-led, or self-paced – ignores the varied needs of your users. This rigid approach reduces engagement and lowers overall training effectiveness.

Poor Timing

Effective training requires the right content delivered to the right users at the right time. Misaligned timing leads to poor adoption and missed opportunities to reinforce knowledge.

Fragmented Progress

Training works best when it starts with basics and builds toward advanced topics. Skipping foundational steps leads to gaps in understanding, leaving learners unable to tackle more complex tasks.

"I think one of the largest training challenges that we had prior to the restart of our implementation project was that we didn't really do training."
Renee LaCour Headshot
Renee LaCour
Associate Director of Process Improvement, Reily Foods Company

Enable Change with Hybrid Training

Tailor your training strategy to match each phase of your Dynamics 365 implementation. A structured, phased approach ensures users receive the right content at the right time, driving engagement, reducing rework, and improving adoption.

Build a Strong Foundation

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  • Understanding the baseline early is key to success. Training can begin even before the project kicks off, ensuring a solid starting point.

  • Your core team must collaborate with consultants to make informed decisions. Early training equips them with the knowledge and confidence they need from the start.

  • Dynamics 365 provides a vast repository of standard functionalities. Your core team must master these basics before exploring variations to ensure a strong foundation.

  • Time is limited, and your core team must balance training with daily responsibilities. Online training offers flexible, role-specific learning without disrupting their workflow.

Bridge the Gap

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  • Training must keep pace with project milestones. As development and testing progress in mid-project, training should adapt to ensure every phase is supported, reducing the risk of delays and misalignment.

  • Subject matter experts validate key processes. The learner group is extended to include them, ensuring alignment between system design and real-world operations.

  • Gaps in standard training are identified. Training is then tailored with custom courses and adjusted learning paths to align with business-specific processes.

  • Training is more effective when standard content is delivered through tailored learning paths. A blended approach reinforces core knowledge while adding role-specific insights.

Scale to Succeed

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  • As go-live nears, training must adapt for readiness. A structured approach at the project end ensures user adoption and smooth onboarding.

  • A vast user base requires structured onboarding as training expands to all end users. Tailored learning paths deliver both standard and custom training, ensuring clarity without overwhelming learners.

  • Business processes span both standard and custom functionalities. A unified platform streamlines training delivery, minimizing friction and ensuring seamless access to all relevant content.

  • End users sometimes need hands-on guidance to reinforce learning. Hybrid training complements online standard and custom content with instructor-led sessions for targeted support when needed.

"The first thing to note is you don't have to put your whole organization in it"
Paul Fournet Headshot
Paul Fournet
Vice President of Finance and IT, Reily Foods Company

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