Transcript of Friedman’s Home Improvement Customer Testimonial Video

[00:29] I think it was important for us because we had spent so much time working on making the system system-ready, that if we didn't take the time to allow people to understand how it is supposed to work, it would have been an investment that didn't yield all of the returns it should have.

[00:45] And we sat down as a leadership team, to weigh the investment that we were making into this platform. And, unanimously we decided that if we didn't do this, we wouldn't get the expected result we actually wanted, and it would have been detrimental to the team to say “Here is this brand new platform, but you don't know how to use it” and we did not want to have that happen.

[01:06] Everything was pretty self-explanatory. The way that it worked for me is I have an admin view, so I can oversee all the people on my team and where their progress is as well as my own. So, just going up switching between either the admin view or the user view. Doing it through the user view, it was right there. So, everything that I needed to learn was - here's a box, here is another box, click into it, here are all the videos you need to watch, and then here are all the learning paths that are attached to it.

[01:35] So it was super easy to navigate through. Super self-explanatory. I was trying to teach my team how to use it and they're like “Oh, we got this. This is super easy.” So that was really great.

[01:47] We didn't need a whole lot of training on how to use the platform itself. The user setup has been super simple. We just communicate a list of users that we need set up in a template that was provided to us by IBI. And, we've had a very quick turnaround on getting all of our users set up with plenty of time to be able to support the plan training efforts.

[02:13] With the system there, I kind of had someone else to back me up really. Because it is a new system to me as well, I'm not super experienced with it. It's not like I've been training on this for years and years. This is what we're going to teach. We have someone to kind of reassure me that this is what we're going to do. And, there were even times that some of my classes were like “Oh, wait, how do I do that again?” So, I’ll just kind of watch the video along with the class roll quick. So, it really helps. It just made it a lot easier. 

[02:40] The standard out-of-the-box IBI videos were really a great fit for us in certain parts of our business. We found that in certain areas like accounting, finance where things are a little more black and white (there is more of a standard around those things). A lot of that content was a direct fit and needed little to no modification.

[03:03] We got really awesome feedback from our team members who were watching the standard out-of-the-box videos. We definitely had areas where our business required us to either customize D365 or where we chose to customize D365 to be a better fit for us, we decided that we wanted to make custom content - in particular on point of sale and partnered with IBI. And again, the feedback when we got those final videos back to us was overwhelmingly positive.

[03:33] I'm really proud of how the training has turned out with the help of IBI. It really allowed us to expand the knowledge of all these team members very easily. It's essentially my knowledge being given to them directly just through this IBI video channel, and I believe it's been incredibly successful for our training in our go-live implementation of D365.

[04:04] I would definitely 100% percent recommend everything about it because it worked for my whole team and I have people that are 18 and I have people that are 65. So that's really great for all ages as well.

[04:16] With 100% confidence, we would not have been able to train as many people as we've trained in the short period of time that we've been training them to the level that we have trained them to without IBI and this approach (video content in particular).

[04:36] It's made it where we can deliver this information very consistently to our team in a relatively short span of time. We can reach more people than we could have with traditional classroom training.

[04:51] What we did with the investment with IBI is not only put it into video that allowed people to do it at their own pace, but it allowed us to also keep that platform intact for new hires that we can repeat the process, which we couldn't do with our paper-based without keeping the training staff in place. So, this was really an investment, not only to get us to go live but also a way for us to continue the process after go-live.